Alan O'Neill Customer Experience & Change Management Speaker

Speaker on

The 7-Steps to Profit
Adapting to Change
Culture Matters
Customer Experience is
the New Battleground

Alan O'Neill Speaker

Keynotes, delivered live or on-line

As an international speaker, Alan knows how important your conference is to your organisation. You have key messages that you’d like to get across in a dynamic but respectful way – to motivate your people into action or maybe just so they think differently. That’s why he takes time to build real empathy with you and your audience in advance.

Alan will listen first to you, then speak to a number of your audience before the event – to ensure the content, structure and delivery style is right for you and your organisation. Drawing from appropriate case studies, he will then tailor a presentation to suit you.

Working together, we will ensure you have a conference to remember.

Book Alan Today

ALAN O'NEILL KEYNOTES

The 7-Steps to Profit

What is it that has made famous global organisations such powerful and successful organisations in their respective fields? What are their secrets to success?

SUPERCHARGE YOUR BUSINESS

Change Management

Change is a reality for all and it comes at us in many ways. Covid-19 is a significant example. But be careful, history shows that a small number of change programmes succeed. Your people will enable it, or obstruct it.

Supercharge your Change management

Corporate Culture

Everyone knows that culture eats strategy for breakfast. And if you get your culture right, you can take on the world. But while others can copy your strategy – no one can copy your culture.

Supercharge your CORPORATE Culture

Customer Experience

As globalisation enables transparent comparisons and technology enables fast copying, how to differentiate from your competition is becoming more challenging.

Supercharge your CUSTOMER EXPERIENCE

Retail

From food to fashion, luxury to mass, big box to multiple site and travel retail to the high street, Alan has consulted with countless retailers for over 20 years.

SUPERCHARGE YOUR RETAIL THINKING

Media

Who We Work With

Free Online course - Supercharge your sales

Access your online course here

Delivery Options

Wherever you are in your journey, Kara will supercharge your business with any or all of the 7-Steps to Profit.
We will tailor our support for you in whatever way suits you best.

4 Delivery Options to Suit You

Consulting

A hands-on consulting programme, guiding you all the way to achieve your goals.

Training

Training for your leaders and front-line teams. (Delivered live or on-line).

Masterclass

A facilitated debate to prompt your leaders with big picture ideas, case-studies and action-plans (Delivered live or on-line).

Keynote

A keynote tailored for you, to inspire and motivate your audience into action (Delivered live or on-line).

Meet Alan

Alan is a Consultant, Author and Keynote Speaker specialising in Change Management, Organisation Culture and Customer Experience. He is a visiting professor with ESA Beirut. For more than 30 years, he has worked with some of the most amazing companies around the world. He has supported iconic brands like Toyota, Getty Images, Harrod’s of London, the United Nations, Dubai Duty Free, Primark, Intel, Moet Chandon with the 7-Steps to Profit.

Recently, Covid-19 is affecting almost every business in every country around the world. During this crisis, Alan is supporting organisations in person and on-line, to get a clear head, helping them to develop recovery plans and a speedy return to a new world.

Download Alan O'Neill Profile and Keynotes PDF

Alan has lots of no-nonsense expertise with lots to say. With tailored keynotes on the 7-Steps to Profit, Change Management, Culture or Customer Experience, Alan has a reputation for making the complex simple… being down-to-earth and practical… with a commercial focus that brings everything back to the customer. Wherever you are in your journey, Alan can inspire your team with great and practical ideas, taken from The 7-Steps to Profit.

Alan writes for several publications, including a weekly advice column for the Sunday Independent – Ireland’s leading business newspaper. He is the author of Premium is the New Black (Put the customer at the heart of your decision-making). His next book Culture Matters (The 4 ‘Must-have’ Values in your Culture) will be released in 2020.

Read more about Alan’s 7-Steps to Profit in this popular blog

Alan's business acumen, genuine passion for great customer service and his hands-on experience overseeing large-scale change within organisations such as Selfridges is unique. It makes him one of the most impressive Speakers on Change Management and Customer Experience I have ever come across. Alan is a popular speaker at events around the globe with organisations who want to learn from his insights and his bold tactics to help build a world-class customer-centric culture and ultimately to increase sales.

BT has worked with Alan O’Neill – the Change Agent, not just to help with our own customer service, but to educate and challenge our clients on how they can help their customers. You can’t ask for any more than Alan’s track record of success. His insights on organisation culture, garnished from customer service case studies across all industries make him a front runner in his field. The feedback from our clients from Alan’s keynote made us look good.

Change Management, Culture and Customer Experience are very relevant topics in today’s world. Every single client of ours is going through change at some level - some more disruptive than others. Within that change, more and more organisations have come to realize that whatever change they make, they must put ‘customer’ at the heart of that. ‘Customer Experience’ is indeed the new battleground and differentiator in this digital world. As a highly experienced Change Agent and Speaker, Alan inspires and challenges audiences with his practical business models and stories. The Selfridges Story woven into Alan’s 7-Steps to Profit, is just one that brings all of the concepts to life and resonates with businesses of all types, B2B and B2C.

We have worked with Alan countless times as a speaker and our clients continue to be inspired by his practical tips and stories.

As a public service institution, Customer Service is a priority for us. Alan inspired us with his commercial stories and showed how they’d work for us too.

Alan is very commercial and gave a practical and polished keynote that truly inspired and motivated our people.

Talk to Kara +353 1 564 9727 | info@kara.ie