Our Training Programmes…
Promote Yourself Series
Maximize People Productivity Series
Customer Service Series
Think Retail Series
Be-spoke In-company Programmes
Supercharge programmes will adapt for any industry… B2B and B2C. Already adapted for Auctioneers | Banking | FMCG | Hair and Beauty | Hospitality | Insurance | Medical | Motor | Retail | Publicans | Restaurants
We in Kara Academy can help you to more quickly achieve the best return on your people investment.
All of our People Management programmes are derived from the key elements that increase productivity, i.e. the HR Mix… Recruitment… Training… Communications… Care.Maximize your Recruitment and Selection… Recruitment planning | interviewing | on-boarding Maximize your People Skills… For Managers and Supervisors, Getting the most from your people Maximize your Performance Management… Performance Improvement | Objective Setting Maximize your Coaching… People Development and Succession Planning Maximize your Counselling… Conflict Resolution Maximize your Team and Meetings Skills… Team Dynamics | Meetings Maximize your Team Briefing… Downward and Upwards Communications
We are passionate about Customer Service. We know that great service requires a fully engaged workforce – and it drives sales. While that’s obvious – we don’t all do it!
Our Customer Service Series is a top down organisation-wide development and training programme, to help you deliver world class customer service from the boardroom to the frontline, whether you’re B2B, B2C or Public Service. The programmes will challenge you with evidence and practical examples to inspire your people into action, to achieve consistency and increase sales.HOT for Managers… Developing consistently great Customer Experience HOT for the Front-line… Delivering consistently great Customer Experience HOT Customer Service and Sales… Delivering increased sales through great Service HOT Service Recovery… Handling Complaints effectively HOT Telephone Skills… Best Practice in Telephone Skills HOT Written Communications… Best Practice in Writing Skills
But of course retail thinking is not just for retailers. Other industries such as banking, motor dealers, pubs, hotels and restaurants can also learn from the world’s best retailers. Retailers are role models for commerciality, attention to detail and customer focus.
We’ve adapted the best of what we already do for our iconic brands into our training programmes. You too can learn from them through Kara Academy.Retail Management… Best in the World Retail Disciplines | Retail Mix Retail Selling Ceremony… Eight steps of Retail Selling Retail Buying… Negotiating Skills in the Retail Context Retail Visual Merchandising… Best practices in Retail VM