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Supercharge Series
Training programmes:
Supercharge your Sales… Selling Skills | all stages of the selling cycle | all levels of ability | any industry

Supercharge your Sales Management… Management of the sales function | all levels of ability

Supercharge your Negotiations… Negotiating Skills to enhance selling or procurement

Supercharge programmes will adapt for any industry… B2B and B2C. Already adapted for Auctioneers | Banking | FMCG | Hair and Beauty | Hospitality | Insurance | Medical | Motor | Retail | Publicans | Restaurants

Promote Yourself Series
The programmes in this series are designed to support you in your own personal development. If you want to give more value to your employer and advance your own career, then these programmes will help you to do just that.

Leadership… Leading v’s Managing

Presentation Skills… Planning | Delivering | Public Speaking

Project Design and Management Skills… Planning | Teamwork | Contingencies | Scheduling | Overcoming obstacles

Change Management Skills… Coping with Change | Overcoming Resistance

Time Management… Taking Control | Eliminating Time Wasters
Maximize People Productivity Series
People are your biggest investment or your biggest cost – depending on how you look at it. One way or another, you as a business are entitled to maximum productivity.

We in Kara Academy can help you to more quickly achieve the best return on your people investment.

All of our People Management programmes are derived from the key elements that increase productivity, i.e. the HR Mix… Recruitment… Training… Communications… Care.

Maximize your Recruitment and Selection… Recruitment planning | interviewing | on-boarding

Maximize your People Skills… For Managers and Supervisors, Getting the most from your people

Maximize your Performance Management… Performance Improvement | Objective Setting

Maximize your Coaching… People Development and Succession Planning

Maximize your Counselling… Conflict Resolution

Maximize your Team and Meetings Skills… Team Dynamics | Meetings

Maximize your Team Briefing… Downward and Upwards Communications
Customer Service Series

We are passionate about Customer Service. We know that great service requires a fully engaged workforce – and it drives sales. While that’s obvious – we don’t all do it!

Our Customer Service Series is a top down organisation-wide development and training programme, to help you deliver world class customer service from the boardroom to the frontline, whether you’re B2B, B2C or Public Service. The programmes will challenge you with evidence and practical examples to inspire your people into action, to achieve consistency and increase sales.

HOT for Managers… Developing consistently great Customer Experience

HOT for the Front-line… Delivering consistently great Customer Experience

HOT Customer Service and Sales… Delivering increased sales through great Service

HOT Service Recovery… Handling Complaints effectively

HOT Telephone Skills… Best Practice in Telephone Skills

HOT Written Communications… Best Practice in Writing Skills
Maximize People Productivity Series
From food to fashion, luxury to mass, single to multiple site, downtown to travel retail – our retail client list reads like a who’s who of iconic retail brands… Ann Summers, Brown Thomas, deBijenkorf, Dubai Duty Free, Dunnes Stores, Harrod’s, Jimmy Choo, Leroy Merlin, Mace, Selfridges, Spar, Specsavers.

But of course retail thinking is not just for retailers. Other industries such as banking, motor dealers, pubs, hotels and restaurants can also learn from the world’s best retailers. Retailers are role models for commerciality, attention to detail and customer focus.

We’ve adapted the best of what we already do for our iconic brands into our training programmes. You too can learn from them through Kara Academy.

Retail Management… Best in the World Retail Disciplines | Retail Mix

Retail Selling Ceremony… Eight steps of Retail Selling

Retail Buying… Negotiating Skills in the Retail Context

Retail Visual Merchandising… Best practices in Retail VM