In Culture Matters: The Four ‘Must-have’ Values to Supercharge Your Business, Alan O’Neill makes an overwhelming case for organisational culture and health eclipsing all other matters. After all, a carefully designed culture presents any organisation with the foundation for differentiation and success.
Drawing on his extensive experience consulting with global companies, Alan cleverly weaves the learning into an easy-to-absorb modern business fable. Set on the beautiful River Shannon in Ireland, prepare to be mesmerised with relevant real-life examples that will inspire you to refresh your culture.
Premium Is The New Black
Successful organisations recognise that in a new and changing world, excellence in customer experience is the next great battleground. “Premium is the New Black”.
The key principle at the core of this practical guide is how to ensure your customers have consistently great experiences – making them more likely to buy from you repeatedly and become strong advocates for your brand.